Questions before you begin care?

Wema provides outpatient psychiatric care for adults and young adults age 18 and older. Care is available through secure telehealth across Massachusetts and through in-person appointments in Worcester when available or clinically appropriate.

Wema supports adults experiencing concerns such as anxiety, depression, mood disorders, adult ADHD, trauma-related symptoms, sleep and stress concerns, burnout, women’s mental-health concerns, and major life transitions.

Treatment recommendations depend on an individual clinical evaluation. A specific diagnosis or medication is not guaranteed before an assessment is completed.

A referral is generally not required to request a private-pay consultation. Future insurance arrangements may have their own referral or authorization requirements.

Submit a consultation request through the Wema website. Wema will review the basic information, discuss current availability and fees, and explain the next scheduling step.

Submitting a request does not automatically establish a provider-patient relationship or guarantee acceptance into the practice.

Appointment availability changes. Wema will provide the earliest available options after reviewing your consultation request.

The first visit includes a detailed discussion of current concerns, symptoms, psychiatric history, medical history, medications, previous treatment, daily functioning, strengths, risks, and treatment goals.

The provider may also discuss laboratory work, previous records, therapy, medication options, lifestyle factors, or further evaluation when clinically appropriate.

Sometimes a diagnosis can be identified during the initial evaluation. In other situations, additional records, questionnaires, medical evaluation, or follow-up appointments may be needed.

Wema’s primary services are psychiatric evaluation, medication management, and psychiatric follow-up.

Brief supportive and educational interventions may occur during visits. Patients who need ongoing psychotherapy may be encouraged to work with a therapist.

Yes, with appropriate written authorization. Coordinated care may include reviewing relevant records, sharing medication information, and collaborating on the overall treatment plan.

Form completion is not automatic. The provider must determine whether there is enough clinical information and an appropriate treatment relationship to complete the requested documentation.

Availability, processing time, and any applicable fee will be explained before the request is accepted.

Yes. Telehealth appointments are available to appropriate patients who are physically located in Massachusetts at the time of the visit.

Tell Wema before the appointment if you will be outside Massachusetts. The appointment may not proceed unless the provider is legally permitted to practice where you are physically located.

• A private and reasonably quiet location
• A smartphone, tablet, or computer with a camera and microphone
• A stable internet connection
• Your current physical location
• A telephone number where you can be reached if video fails

The provider may try to reconnect, contact you by telephone, reschedule the appointment, or determine whether another method is clinically and legally appropriate.

Attend from a private space when possible, use headphones if others are nearby, avoid public Wi-Fi, protect your device with a password, and do not record the appointment without permission.

Medication is not guaranteed. Prescribing decisions are based on the clinical evaluation, medical history, safety considerations, applicable laws, and whether medication is appropriate for the patient’s condition.

Controlled medication may be considered only when clinically appropriate and legally permitted. A specific medication is never guaranteed.

The provider may require previous records, screening, prescription-history review, laboratory testing, closer follow-up, coordination with another clinician, or an in-person evaluation.

Continuation is not automatic. The provider must complete an independent evaluation and determine whether the medication, dose, and monitoring plan are safe and appropriate.

Refill requests should be submitted through Wema’s approved patient communication method during regular business hours. Request routine refills several business days before medication runs out.

All refill requests are subject to clinical review and are not guaranteed.

Replacement prescriptions are not automatic, particularly for controlled medication. The provider will review the circumstances, clinical safety, applicable requirements, pharmacy rules, and practice policy.

Ongoing prescriptions generally require timely follow-up and appropriate monitoring. A patient who has missed required appointments may need an evaluation before another prescription is issued.

Wema currently accepts private payment only. Wema is not yet an in-network provider with commercial insurance, Medicare, or MassHealth plans.

Private pay means the patient pays Wema directly rather than having Wema submit an in-network claim to an insurance plan. Current fees and payment expectations are explained before scheduling.

Patients who are uninsured or who do not plan to use insurance may have a right to receive a Good Faith Estimate of expected charges under applicable federal rules.

The estimate describes expected charges for scheduled care and is not a guarantee that no additional clinically necessary services will ever be recommended.

You may ask your insurance plan whether your specific product includes out-of-network behavioral-health benefits. Reimbursement is not guaranteed.

Payment to Wema remains the patient’s responsibility.

Future network participation does not guarantee reimbursement for appointments that occurred before the carrier’s confirmed effective date.

The applicable private-pay fee and payment timing will be explained before the appointment is scheduled.

Wema will explain the current cancellation notice, late-cancellation terms, and missed-appointment policy before care begins.

Wema protects patient information according to applicable privacy and security requirements. Additional details are available in Wema’s Notice of Privacy Practices.

Patients may submit a written records request through Wema’s approved process. Identity verification and secure delivery requirements may apply.

Wema generally needs the patient’s authorization before discussing care with another person, except when disclosure is permitted or required by law.

Messages are reviewed during established business hours and may not receive an immediate response. Electronic messages should never be used for emergencies.

Use the website form only for basic, non-urgent inquiries. Do not submit emergencies, extensive medical details, or urgent medication concerns through a general contact form.

No. Wema is an outpatient psychiatric practice and does not provide emergency monitoring, crisis response, or immediate after-hours intervention.

Call 911 or go to the nearest emergency department when there is immediate danger, a medical emergency, suspected overdose, severe medication reaction, or an inability to remain safe.

Call or text 988 for confidential crisis support.

Massachusetts residents may call or text the Behavioral Health Help Line at 833-773-2445. The line is available 24 hours a day, seven days a week.

Do not wait for a routine portal message, email, or website inquiry response when immediate support is needed.